FirmFlow AI ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
FirmFlow AI is a product of Blyno Solutions and is designed exclusively for law firms in Tamil Nadu. We comply with the Information Technology Act, 2000, and applicable data protection regulations in India.
2. Information We Collect
A. Information from Law Firms (Attorneys)
Name, email address, phone number, and law firm details
Office address, practice areas, and consultation rates
Calendar and availability information
Payment information (processed securely via third-party payment processors)
Account credentials and authentication data
B. Information from Clients (via AI Chat)
Name, email address, and phone number
Details about their legal matter shared during consultation booking
Preferred consultation dates and times
Communication records between clients and our AI assistant
C. Automatic Collection
IP address, browser type, operating system, and referring URLs
Pages visited and time spent on our platform
Cookies and similar tracking technologies
Device identifiers and location data (if permitted)
3. How We Use Your Information
We use collected information for the following purposes:
To provide and maintain the FirmFlow AI platform and services
To process consultation bookings and send confirmations
To improve and optimize our platform based on user behavior
To send promotional emails, newsletters, and updates (with consent)
To comply with legal obligations and enforce our terms
To prevent fraud and ensure platform security
To provide customer support and respond to inquiries
To analyze platform usage and generate anonymized reports
4. Data Security & Client Confidentiality
Protecting attorney-client privilege and confidentiality is our highest priority.
Our Security Measures:
Row-Level Security (RLS): Each law firm's data is completely isolated at the database level. No data leakage between practices.
End-to-End Encryption: All data in transit is encrypted using TLS 1.2 or higher
Data at Rest: All stored data is encrypted using AES-256 encryption
Access Controls: Only authorized personnel with strict role-based access can view data
Audit Logs: All data access is logged and monitored for suspicious activity
99.9% Uptime SLA: Redundant systems ensure continuous availability
Regular Security Audits: Third-party security assessments are conducted regularly
We comply with the Bar Council of India's guidelines on client confidentiality and data protection. No client information will be shared with third parties without explicit consent from the law firm.
5. Data Sharing & Third Parties
We do not sell, rent, or share your personal information with third parties, except in the following cases:
Service Providers: Email services, payment processors, and hosting providers (all bound by confidentiality agreements)
Legal Requirements: When required by law, court order, or government request
Your Consent: When you explicitly authorize us to share information
Fraud Prevention: To detect, prevent, or address fraud or security issues
6. Cookies & Tracking
FirmFlow AI uses cookies and similar technologies to enhance user experience, remember preferences, and analyze platform usage. You can control cookie settings through your browser preferences.
Essential Cookies: Required for platform functionality
Analytics Cookies: Help us understand how users interact with our platform
Marketing Cookies: Used only with explicit consent for promotional purposes
7. Your Rights & Data Access
You have the following rights regarding your personal information:
Right to Access: You can request a copy of all personal data we hold
Right to Correction: You can request corrections to inaccurate information
Right to Deletion: You can request deletion of your account and associated data (subject to legal retention requirements)
Right to Data Portability: You can request your data in a portable format
Right to Withdraw Consent: You can withdraw consent for marketing communications at any time
We retain personal information only as long as necessary to provide our services and comply with legal obligations. Specific retention periods depend on the nature of the data:
Account Data: Retained while your account is active, then deleted upon request
Client Consultation Records: Retained for 7 years to comply with bar council requirements
Payment Records: Retained for 5 years per Indian income tax regulations
Analytics Data: Anonymized and aggregated after 24 months
9. Children's Privacy
FirmFlow AI is designed for law firms and their adult clients. We do not intentionally collect information from children under 18. If we become aware of such collection, we will delete the information immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through the platform. Your continued use of FirmFlow AI constitutes acceptance of any updates.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us: